Project support, the key to digital transformation.
At Hopia, support isn't just one phase of the project. It's the very heart of what we offer, from start to finish.
Listen first. Deploy second.
Support always.
Listening & analysis
Before building anything, every rollout starts with a period of listening and analysis: understanding the organization, its constraints, team dynamics and real-world ground-floor practices.
A dedicated duo on your project
A project manager and an application engineer: a duo committed from initial scoping to go-live. They configure the platform to your rules, drive the operational rollout, and ensure adoption on the ground.
A partnership that lasts
Nearly half of the Hopia team is dedicated to customer success. Beyond go-live, sector experts and support stay engaged to evolve the platform with your organization: new services, regulatory changes, scaling up.
Four stages, one duo,
continuous support.
Scoping
Listening, analysis of the organization, its constraints, and team dynamics.
Configuration
Our team formalizes and translates your business rules into the solution. Everything is configured by Hopia.
UAT & onboarding
Verification that the solution meets your specific needs, followed by hands-on onboarding with your teams.
Rollout & follow-up
Go-live, then post-rollout monitoring: analytics, qualitative feedback, user groups.
A pair who know
your stakes and your needs.
On every project, a dedicated pair, a project manager and an application engineer, learns your context and stays by your side. During deployment and after.
And behind that pair, the whole Hopia team is available when needed, from sector experts to customer success, so every project benefits from the knowledge built across 70+ partner healthcare facilities.
Project manager
Deployment leadership, coordination with the healthcare organization, milestone tracking and delivery on commitments.
Application engineer
Platform configuration, IT integration, and modeling of business rules specific to your service.
Customer Success Manager
Post-deployment point of contact, adoption follow-up, feedback loops, regular check-ins.
Sector experts
Deep knowledge of hospital realities and the specifics of each type of service, mobilized as needed.